{"id":208,"date":"2018-06-08T14:30:01","date_gmt":"2018-06-08T17:30:01","guid":{"rendered":"https:\/\/www.ufsm.br\/orgaos-suplementares\/cpd\/?page_id=208"},"modified":"2024-10-14T08:52:55","modified_gmt":"2024-10-14T11:52:55","slug":"divisao-de-relacionamento-ao-usuario","status":"publish","type":"page","link":"https:\/\/www.ufsm.br\/orgaos-suplementares\/cpd\/divisao-de-relacionamento-ao-usuario","title":{"rendered":"Divis\u00e3o de Relacionamento ao Usu\u00e1rio"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"208\" class=\"elementor elementor-208\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-64f448e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"64f448e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c25732\" data-id=\"5c25732\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62bb58b elementor-widget elementor-widget-heading\" data-id=\"62bb58b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">O que \u00e9?<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ba8e770 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ba8e770\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-145dd39\" data-id=\"145dd39\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0271255 elementor-widget elementor-widget-text-editor\" data-id=\"0271255\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-size: 12pt\">A Divis\u00e3o de Relacionamento tem por objetivo interagir com os usu\u00e1rios do SIE no \u00e2mbito da UFSM para esclarecer suas d\u00favidas e integrar sugest\u00f5es ao programa, para dessa forma construir um sistema que atenda melhor \u00e0s necessidades de todos os usu\u00e1rios.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1c78aa1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c78aa1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ed7947e\" data-id=\"ed7947e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25bdffa elementor-widget elementor-widget-heading\" data-id=\"25bdffa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Atividades<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-172247b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"172247b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cf760ff\" data-id=\"cf760ff\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69e6611 elementor-widget elementor-widget-text-editor\" data-id=\"69e6611\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><span style=\"font-size: 12pt\">Atendimento ao Usu\u00e1rio SIE\/Portais;<\/span><\/li><li><span style=\"font-size: 12pt\">Elabora\u00e7\u00e3o de novos relat\u00f3rios;<\/span><\/li><li><span style=\"font-size: 12pt\">Levantamento de novas funcionalidades\/ajustes para aprimoramento de sistemas;<\/span><\/li><li><span style=\"font-size: 12pt\">Implanta\u00e7\u00e3o de funcionalidades do SIE e Portais;<\/span><\/li><li><span style=\"font-size: 12pt\">Implementa\u00e7\u00e3o de layout de arquivos para gera\u00e7\u00e3o de dados;<\/span><\/li><li><span style=\"font-size: 12pt\">Autoriza\u00e7\u00e3o de Usu\u00e1rios nas Aplica\u00e7\u00f5es SIE e Portais;<\/span><\/li><li><span style=\"font-size: 12pt\">Cadastro de Usu\u00e1rios e\/ou Grupo de Usu\u00e1rios;<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2d2cc7e\" data-id=\"2d2cc7e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8927539 elementor-widget elementor-widget-text-editor\" data-id=\"8927539\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul style=\"list-style-type: disc\"><li><span style=\"font-size: 12pt\">Sistema de Question\u00e1rio \u2013 Suporte\/ Orienta\u00e7\u00e3o\/ Cadastro;<\/span><\/li><li><span style=\"font-size: 12pt\">Sistema de Concurso e Eventos &#8211; Suporte\/Orienta\u00e7\u00e3o\/Cadastro;<\/span><\/li><li><span style=\"font-size: 12pt\">Emiss\u00e3o de Certificados \u2013 Carga Dados\/Configura\u00e7\u00e3o;<\/span><\/li><li><span style=\"font-size: 12pt\">Envio de Notifica\u00e7\u00e3o via e-mail;<\/span><\/li><li><span style=\"font-size: 12pt\">Gera\u00e7\u00e3o de arquivos para v\u00e1rios sistemas (Folha de Pagamento, Ingl\u00eas sem Fronteiras);<\/span><\/li><li><span style=\"font-size: 12pt\">Participa\u00e7\u00e3o em atividades de concursos p\u00fablicos.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eb9e541 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eb9e541\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d5bc476\" data-id=\"d5bc476\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53e1f4d elementor-widget elementor-widget-heading\" data-id=\"53e1f4d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Central de Servi\u00e7os<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fca2e4f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fca2e4f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-58a65be\" data-id=\"58a65be\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b77cfb5 elementor-widget elementor-widget-text-editor\" data-id=\"b77cfb5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-size: 12pt\">Disponibilizar aos usu\u00e1rios um primeiro contato para uma comunica\u00e7\u00e3o eficaz com o objetivo de registrar necessidades de atendimento e minimizando, assim, as poss\u00edveis falhas que possam ocorrer nos sistemas gerenciados pelo CPD.<\/span><\/p>\n<p><span style=\"font-size: 12pt\">A divis\u00e3o aderiu ao PGD e j\u00e1 se encontra em teletrabalho parcial.<\/span><\/p>\n<p><span style=\"font-size: 12pt\">Acesse aqui a<a href=\"https:\/\/www.ufsm.br\/app\/uploads\/sites\/350\/2024\/10\/Escala-PGD-Planilhas-Google.pdf\"> escala do teletrabalho<\/a><\/span><\/p>\n<p><span style=\"font-size: 12pt\">&nbsp;<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-42082dc\" data-id=\"42082dc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38be339 elementor-widget elementor-widget-text-editor\" data-id=\"38be339\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-size: 12pt\"><b>Atividades:<\/b><\/span><\/p><ul style=\"list-style-type: disc\"><li><span style=\"font-size: 12pt\">Registrar solicita\u00e7\u00f5es dos usu\u00e1rios e encaminhar demandas;<\/span><\/li><li><span style=\"font-size: 12pt\">Identificar os servi\u00e7os que devem ser implementados e\/ou melhorados;<\/span><\/li><li><span style=\"font-size: 12pt\">Gerenciar a satisfa\u00e7\u00e3o com os servi\u00e7os de TI;<\/span><\/li><li><span style=\"font-size: 12pt\">Gerenciar os n\u00edveis de servi\u00e7o.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>O que \u00e9? A Divis\u00e3o de Relacionamento tem por objetivo interagir com os usu\u00e1rios do SIE no \u00e2mbito da UFSM para esclarecer suas d\u00favidas e integrar sugest\u00f5es ao programa, para dessa forma construir um sistema que atenda melhor \u00e0s necessidades de todos os usu\u00e1rios. Atividades Atendimento ao Usu\u00e1rio SIE\/Portais; Elabora\u00e7\u00e3o de novos relat\u00f3rios; Levantamento de [&hellip;]<\/p>\n","protected":false},"author":101,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-208","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ufsm.br\/orgaos-suplementares\/cpd\/wp-json\/wp\/v2\/pages\/208","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ufsm.br\/orgaos-suplementares\/cpd\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ufsm.br\/orgaos-suplementares\/cpd\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ufsm.br\/orgaos-suplementares\/cpd\/wp-json\/wp\/v2\/users\/101"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ufsm.br\/orgaos-suplementares\/cpd\/wp-json\/wp\/v2\/comments?post=208"}],"version-history":[{"count":0,"href":"https:\/\/www.ufsm.br\/orgaos-suplementares\/cpd\/wp-json\/wp\/v2\/pages\/208\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ufsm.br\/orgaos-suplementares\/cpd\/wp-json\/wp\/v2\/media?parent=208"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ufsm.br\/orgaos-suplementares\/cpd\/wp-json\/wp\/v2\/categories?post=208"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ufsm.br\/orgaos-suplementares\/cpd\/wp-json\/wp\/v2\/tags?post=208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}