{"id":1196,"date":"2023-05-29T13:12:25","date_gmt":"2023-05-29T16:12:25","guid":{"rendered":"https:\/\/www.ufsm.br\/pro-reitorias\/proinfra\/?page_id=1196"},"modified":"2026-05-19T11:56:06","modified_gmt":"2026-05-19T14:56:06","slug":"solicitar-manutencao","status":"publish","type":"page","link":"https:\/\/www.ufsm.br\/pro-reitorias\/proinfra\/solicitar-manutencao","title":{"rendered":"Solicitar Manuten\u00e7\u00e3o"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1196\" class=\"elementor elementor-1196\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2f4a313 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2f4a313\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-f3a9d80\" data-id=\"f3a9d80\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0da5296 elementor-widget elementor-widget-text-editor\" data-id=\"0da5296\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>A solicita\u00e7\u00e3o de servi\u00e7os de manuten\u00e7\u00e3o deve ser realizada por meio de OTRS.<\/p><p>Pedimos, por gentileza, aos solicitantes que ao preencher as informa\u00e7\u00f5es solicitadas no formul\u00e1rio de abertura de OTRS,\u00a0 que os campos <strong>Unidade<\/strong>, <strong>Pr\u00e9dio<\/strong> e <strong>Sala<\/strong> sejam preenchidos com o local onde o servi\u00e7o ser\u00e1 realizado.<\/p><p>Al\u00e9m disso, pedimos que sejam espec\u00edficos no campo &#8220;<strong>Assunto<\/strong>&#8221; (t\u00edtulo da OTRS), informando, numa frase curta:\u00a0<strong>Qual o servi\u00e7o demandado?<\/strong> Ex: &#8220;Revis\u00e3o&#8221;;\u00a0<strong>De que?<\/strong> Ex: &#8220;De rede el\u00e9trica&#8221;; <strong>Onde?<\/strong> Ex: &#8220;No Planet\u00e1rio&#8221;.<\/p><p>Como preencher o campo &#8220;<strong>Assunto<\/strong>&#8220;? Ex:\u00a0&#8220;<em>Revis\u00e3o de rede el\u00e9trica\u00a0no\u00a0Planet\u00e1rio<\/em>&#8220;<\/p><p>Lembrando que, no campo &#8220;<strong>Texto<\/strong>&#8221; abaixo do t\u00edtulo, devem ser fornecidos mais detalhes. Quanto mais detalhes o solicitante fornecer, mais preparada estar\u00e1 a equipe para atend\u00ea-lo.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-67b1330\" data-id=\"67b1330\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d4febdd elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"d4febdd\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/servicos.cpd.ufsm.br\/otrs\/customer.pl?Action=CustomerTicketProcess&#038;ProcessEntityID=Process-a0447d5fc360340a9d9269346aac864d\" class=\"elementor-icon elementor-animation-\" tabindex=\"-1\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-wrench\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/servicos.cpd.ufsm.br\/otrs\/customer.pl?Action=CustomerTicketProcess&#038;ProcessEntityID=Process-a0447d5fc360340a9d9269346aac864d\" >\n\t\t\t\t\t\t\tSolicitar Manuten\u00e7\u00e3o\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A solicita\u00e7\u00e3o de servi\u00e7os de manuten\u00e7\u00e3o deve ser realizada por meio de OTRS. Pedimos, por gentileza, aos solicitantes que ao preencher as informa\u00e7\u00f5es solicitadas no formul\u00e1rio de abertura de OTRS,\u00a0 que os campos Unidade, Pr\u00e9dio e Sala sejam preenchidos com o local onde o servi\u00e7o ser\u00e1 realizado. Al\u00e9m disso, pedimos que sejam espec\u00edficos no campo [&hellip;]<\/p>\n","protected":false},"author":5455,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-1196","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ufsm.br\/pro-reitorias\/proinfra\/wp-json\/wp\/v2\/pages\/1196","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ufsm.br\/pro-reitorias\/proinfra\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ufsm.br\/pro-reitorias\/proinfra\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ufsm.br\/pro-reitorias\/proinfra\/wp-json\/wp\/v2\/users\/5455"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ufsm.br\/pro-reitorias\/proinfra\/wp-json\/wp\/v2\/comments?post=1196"}],"version-history":[{"count":0,"href":"https:\/\/www.ufsm.br\/pro-reitorias\/proinfra\/wp-json\/wp\/v2\/pages\/1196\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ufsm.br\/pro-reitorias\/proinfra\/wp-json\/wp\/v2\/media?parent=1196"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ufsm.br\/pro-reitorias\/proinfra\/wp-json\/wp\/v2\/categories?post=1196"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ufsm.br\/pro-reitorias\/proinfra\/wp-json\/wp\/v2\/tags?post=1196"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}