{"id":8,"date":"2018-10-31T16:50:21","date_gmt":"2018-10-31T19:50:21","guid":{"rendered":"https:\/\/www.ufsm.br\/reitoria\/ouvidoria\/?page_id=8"},"modified":"2026-03-24T10:52:31","modified_gmt":"2026-03-24T13:52:31","slug":"pagina-inicial","status":"publish","type":"page","link":"https:\/\/www.ufsm.br\/reitoria\/ouvidoria\/","title":{"rendered":"P\u00e1gina inicial"},"content":{"rendered":"\t\t
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Bem vindo!\u00a0<\/span>Voc\u00ea est\u00e1 no site da Ouvidoria-Geral da UFSM.<\/span><\/strong><\/h1>\n

Fa\u00e7a bom uso desta ferramenta. Ela se caracteriza como um espa\u00e7o democr\u00e1tico de participa\u00e7\u00e3o efetiva da cidadania que tem preocupa\u00e7\u00e3o com a qualidade da gest\u00e3o da Universidade Federal de Santa Maria.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Reclama\u00e7\u00e3o,\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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O que \u00e9 a Ouvidoria da UFSM?<\/strong><\/span><\/h2>\n

Trata-se de um \u00f3rg\u00e3o de controle interno, que visa humanizar e estreitar as rela\u00e7\u00f5es institucionais e pessoais estabelecidas no \u00e2mbito da UFSM. Uma ferramenta pr\u00e1tica e efetiva, disponibilizada para o encaminhamento de solu\u00e7\u00f5es aos problemas identificados como amea\u00e7as ao bom funcionamento institucional.<\/span><\/p>\n

Para que serve a Ouvidoria?<\/strong><\/span><\/h2>\n

Serve como canal de intera\u00e7\u00e3o e media\u00e7\u00e3o entre a sociedade em geral e a gest\u00e3o da UFSM. Atrav\u00e9s dela se estabelece um di\u00e1logo e uma comunica\u00e7\u00e3o \u00e1gil e direta, visando canalizar \u00e0 uma solu\u00e7\u00e3o, os interesses da sociedade em geral, manifestos na forma de den\u00fancias, reclama\u00e7\u00f5es, sugest\u00f5es e, tamb\u00e9m, elogios, referentes aos servi\u00e7os prestados pela institui\u00e7\u00e3o.<\/span>
Sob a perspectiva cidad\u00e3, a Ouvidoria se configura como espa\u00e7o para a pr\u00e1tica efetiva da democracia participativa.<\/span><\/p>\n

Como funciona?<\/strong><\/span><\/h2>\n

A ouvidoria recebe as manifesta\u00e7\u00f5es, que podem ser feitas pessoalmente, por carta, telefone, correio eletr\u00f4nico ou via Caixa Postal e as encaminha, quando necess\u00e1rio, \u00e0s unidades internas acad\u00eamicas e\/ou administrativas que s\u00e3o, em \u00faltima inst\u00e2ncia, respons\u00e1veis pela execu\u00e7\u00e3o dos servi\u00e7os e disponibiliza\u00e7\u00e3o de seus produtos.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Not\u00edcias<\/h5>
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\n \n \n \n \n Adotando as medidas previstas na IN de 12 de mar\u00e7o de 2020, a Ouvidora da UFSM suspende o atendimento presencial. <\/a>\n \n \n \n \n <\/div>\n <\/div>\n <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Hor\u00e1rio de Atendimento<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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De Segunda a Sexta-feira
<\/span>Das 8h \u00e0s 12h
13h 30min \u00e0s 17h<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Utilidades<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tManifeste-se!\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tUFSM Sem Ass\u00e9dio\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tOuvidoria em N\u00fameros\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Bem vindo!\u00a0Voc\u00ea est\u00e1 no site da Ouvidoria-Geral da UFSM. Fa\u00e7a bom uso desta ferramenta. Ela se caracteriza como um espa\u00e7o democr\u00e1tico de participa\u00e7\u00e3o efetiva da cidadania que tem preocupa\u00e7\u00e3o com a qualidade da gest\u00e3o da Universidade Federal de Santa Maria. O que \u00e9 a Ouvidoria da UFSM? Trata-se de um \u00f3rg\u00e3o de controle interno, que […]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-8","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ufsm.br\/reitoria\/ouvidoria\/wp-json\/wp\/v2\/pages\/8","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ufsm.br\/reitoria\/ouvidoria\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ufsm.br\/reitoria\/ouvidoria\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ufsm.br\/reitoria\/ouvidoria\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ufsm.br\/reitoria\/ouvidoria\/wp-json\/wp\/v2\/comments?post=8"}],"version-history":[{"count":0,"href":"https:\/\/www.ufsm.br\/reitoria\/ouvidoria\/wp-json\/wp\/v2\/pages\/8\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ufsm.br\/reitoria\/ouvidoria\/wp-json\/wp\/v2\/media?parent=8"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ufsm.br\/reitoria\/ouvidoria\/wp-json\/wp\/v2\/categories?post=8"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ufsm.br\/reitoria\/ouvidoria\/wp-json\/wp\/v2\/tags?post=8"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}