{"id":5080,"date":"2023-12-13T13:44:52","date_gmt":"2023-12-13T16:44:52","guid":{"rendered":"https:\/\/www.ufsm.br\/unidades-universitarias\/cachoeira-do-sul\/?page_id=5080"},"modified":"2026-07-06T11:20:59","modified_gmt":"2026-07-06T14:20:59","slug":"servicos-nti","status":"publish","type":"page","link":"https:\/\/www.ufsm.br\/unidades-universitarias\/cachoeira-do-sul\/nucleo-de-tecnologia-da-informacao\/servicos-nti","title":{"rendered":"Servi\u00e7os NTI"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5080\" class=\"elementor elementor-5080\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fce29cd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fce29cd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9e8d35e\" data-id=\"9e8d35e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-715875b elementor-widget elementor-widget-image\" data-id=\"715875b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/cusco.ccsul.ufsm.br\/\" target=\"_blank\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1584\" height=\"396\" src=\"https:\/\/www.ufsm.br\/app\/uploads\/sites\/376\/2026\/07\/servicos.jpg\" class=\"elementor-animation-bob attachment-full size-full wp-image-8033\" alt=\"\" srcset=\"https:\/\/www.ufsm.br\/app\/uploads\/sites\/376\/2026\/07\/servicos.jpg 1584w, https:\/\/www.ufsm.br\/app\/uploads\/sites\/376\/2026\/07\/servicos-300x75.jpg 300w, https:\/\/www.ufsm.br\/app\/uploads\/sites\/376\/2026\/07\/servicos-1024x256.jpg 1024w, https:\/\/www.ufsm.br\/app\/uploads\/sites\/376\/2026\/07\/servicos-768x192.jpg 768w, https:\/\/www.ufsm.br\/app\/uploads\/sites\/376\/2026\/07\/servicos-1536x384.jpg 1536w\" sizes=\"(max-width: 1584px) 100vw, 1584px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c99b8a5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c99b8a5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9aba850\" data-id=\"9aba850\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d33427c elementor-widget elementor-widget-heading\" data-id=\"d33427c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CAT\u00c1LOGO DE SERVI\u00c7OS NTI<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-746938a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"746938a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fbec8ce\" data-id=\"fbec8ce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1146c3b elementor-widget elementor-widget-accordion\" data-id=\"1146c3b\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1811\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1811\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">\u00cdNDICE<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1811\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1811\"><ul style=\"list-style-type: circle\"><li>Vers\u00e3o 1.0 &#8211; Atualizado em 08\/01\/2024<\/li><li>10 Categorias &#8211; 38 Servi\u00e7os<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1812\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1812\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">ASSESSORAMENTO EM TI<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1812\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1812\"><div class=\"accordion-body\">\n<div><b>Aquisi\u00e7\u00e3o de Equipamentos e Softwares de TI<\/b>\n<br \/>Apoio na elabora\u00e7\u00e3o de especifica\u00e7\u00f5es t\u00e9cnicas e solicita\u00e7\u00f5es de licita\u00e7\u00e3o para equipamentos de TIC, solu\u00e7\u00f5es de inform\u00e1tica e softwares.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Consultoria T\u00e9cnica<\/b>\n<br \/>Orienta\u00e7\u00e3o sobre Registro de Pre\u00e7os, aquisi\u00e7\u00f5es e normativos relacionados \u00e0 TI.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>D\u00favidas sobre Sistemas e Servi\u00e7os<\/b>\n<br \/>Fornecimento de informa\u00e7\u00f5es gerais sobre o funcionamento de sistemas e servi\u00e7os de TI.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Material de Apoio<\/b>\n<br \/>Desenvolvimento de tutoriais para auxiliar usu\u00e1rios, incluindo TAES, docentes e alunos da institui\u00e7\u00e3o, no uso dos recursos computacionais dispon\u00edveis.<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1813\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1813\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">COMPUTADORES E SOFTWARES<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1813\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1813\"><div class=\"accordion-body\">\n<div><b>Devolu\u00e7\u00e3o de equipamento de TI<\/b>\n<br \/>O servi\u00e7o de devolu\u00e7\u00e3o de equipamento de TI \u00e9 o processo de devolu\u00e7\u00e3o de um equipamento tecnol\u00f3gico, como um computador, notebook, entre outros.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Instala\u00e7\u00e3o de Novo Computador Institucional e Monitor Adicional<\/b>\n<br \/>Configura\u00e7\u00e3o e organiza\u00e7\u00e3o f\u00edsica de computador e\/ou monitor adicional para servidor(a) ou bolsista, sujeitas \u00e0 disponibilidade e defini\u00e7\u00f5es administrativas.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Instala\u00e7\u00e3o de Software &#8211; Computador Institucional<\/b>\n<br \/>Instala\u00e7\u00e3o\/atualiza\u00e7\u00e3o de software livre, ou que a UFSM possua licen\u00e7a.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Instala\u00e7\u00e3o de Software &#8211; Laborat\u00f3rios de Inform\u00e1tica<\/b>\n<br \/>Instala\u00e7\u00e3o\/atualiza\u00e7\u00e3o de software livre, ou que a UFSM possua licen\u00e7a.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Manuten\u00e7\u00e3o de Computador Institucional (Hardware\/Perif\u00e9ricos\/Software)<\/b>\n<br \/>Verifica\u00e7\u00e3o de falha e organiza\u00e7\u00e3o f\u00edsica de computadores institucionais da UFSM-CS para uso em atividades administrativas, de ensino, pesquisa e extens\u00e3o.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Manuten\u00e7\u00e3o dos Laborat\u00f3rios de Inform\u00e1tica e Sala de Estudos<\/b>\n<br \/>Prepara\u00e7\u00e3o semestral dos espa\u00e7os, incluindo levantamento dos requisitos de software e organiza\u00e7\u00e3o f\u00edsica; manuten\u00e7\u00f5es de software, hardware e revis\u00f5es di\u00e1rias.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Remanejamento de equipamento de TI<\/b>\n<br \/>Suporte t\u00e9cnico visando a mudan\u00e7a de localiza\u00e7\u00e3o f\u00edsica de equipamentos de inform\u00e1tica.<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1814\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1814\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">EVENTOS E AUDIOVISUAL<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1814\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1814\"><div class=\"accordion-body\">\n<div><b>Apoio T\u00e9cnico e Prepara\u00e7\u00e3o de Ambiente para Eventos<\/b><br>Solicita\u00e7\u00e3o de apoio t\u00e9cnico para prepara\u00e7\u00e3o e configura\u00e7\u00e3o da infraestrutura de TIC em eventos, concursos, a\u00e7\u00f5es tempor\u00e1rias e outras atividades institucionais. Isso pode incluir equipamentos, perif\u00e9ricos e demais solu\u00e7\u00f5es de inform\u00e1tica.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Empr\u00e9stimo de Equipamentos<\/b><br>Empr\u00e9stimo de equipamentos de TI para eventos internos e externos realizados pela comunidade acad\u00eamica.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Suporte aos Recursos Audiovisuais<\/b><br>Notifica\u00e7\u00e3o da necessidade de manuten\u00e7\u00e3o em cabos HDMI e projetores multim\u00eddia instalados nos espa\u00e7os da universidade. Um t\u00e9cnico ser\u00e1 designado para visitar o local e avaliar a necessidade de manuten\u00e7\u00e3o ou substitui\u00e7\u00e3o dos itens.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Transmiss\u00f5es e Webconfer\u00eancias<\/b><br>Apoio na utiliza\u00e7\u00e3o dos equipamentos de videoconfer\u00eancia e na realiza\u00e7\u00e3o de transmiss\u00f5es ao vivo durante eventos presenciais e \u00e0 dist\u00e2ncia.<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1815\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1815\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">E-MAIL<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1815\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1815\"><div class=\"accordion-body\">\n<div><b>Gest\u00e3o das Listas de E-mails do Campus<\/b>\n<br \/>Cria\u00e7\u00e3o de listas de discuss\u00e3o por e-mail, desativa\u00e7\u00e3o, atualiza\u00e7\u00e3o da rela\u00e7\u00e3o de usu\u00e1rios e modera\u00e7\u00e3o das listas de servidores.<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1816\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1816\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">IMPRESSORAS<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1816\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1816\"><div class=\"accordion-body\">\n<div><b>Apoio ao Usu\u00e1rio<\/b>\n<br \/>Suporte para instala\u00e7\u00e3o, configura\u00e7\u00e3o, reposi\u00e7\u00e3o de toner e resolu\u00e7\u00e3o de problemas de impressoras locais ou em rede, nos computadores institucionais.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Gest\u00e3o e Fiscaliza\u00e7\u00e3o do Contrato de Loca\u00e7\u00e3o de Impressoras<\/b>\n<br \/>Solicita\u00e7\u00e3o de suprimentos e elabora\u00e7\u00e3o de relat\u00f3rios de consumo da unidade.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Impressora T\u00e9rmica e Digitaliza\u00e7\u00f5es<\/b>\n<br \/>Instala\u00e7\u00e3o e configura\u00e7\u00e3o de impressoras t\u00e9rmicas e dispositivos de digitaliza\u00e7\u00e3o.<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1817\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1817\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">REDES E CONECTIVIDADE<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1817\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1817\"><div class=\"accordion-body\">\n<div><b>Eduroam<\/b>\n<br \/>Atualmente, fornece acesso \u00e0 internet via rede sem fio para a Casa do Estudante da UFSM-CS e outras institui\u00e7\u00f5es participantes do Eduroam, utilizando a autentica\u00e7\u00e3o da institui\u00e7\u00e3o de origem.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Habilitar Ponto de Acesso \u00e0 Rede<\/b>\n<br \/>Requisitar a habilita\u00e7\u00e3o de um ponto de rede l\u00f3gica, com ou sem fio, conforme a disponibilidade da infraestrutura predial.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Instala\u00e7\u00e3o e Configura\u00e7\u00e3o de Redes Com e Sem Fio (Wi-Fi)<\/b>\n<br \/>Apoio para a implanta\u00e7\u00e3o de novas infraestruturas de redes, com ou sem fio.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Manuten\u00e7\u00e3o de Redes Com e Sem Fio (Wi-Fi)<\/b>\n<br \/>Apoio para a manuten\u00e7\u00e3o da infraestrutura de redes existente, com ou sem fio. Solicitar este servi\u00e7o quando necess\u00e1rio, por exemplo, para reparar, realocar ou remover um ponto de rede.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Registro de Equipamentos na Rede da UFSM-CS<\/b>\n<br \/>Atribui\u00e7\u00e3o de um endere\u00e7o IP fixo para um dispositivo, podendo associar servi\u00e7os a esse IP.<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1818\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1818\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">SEGURAN\u00c7A DA INFORMA\u00c7\u00c3O<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1818\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1818\"><div class=\"accordion-body\">\n<div><b>Apoio ao CPD em Rela\u00e7\u00e3o \u00e0 Pol\u00edtica de Seguran\u00e7a da Informa\u00e7\u00e3o (PSI)<\/b>\n<br \/>Presta\u00e7\u00e3o de orienta\u00e7\u00f5es sobre seguran\u00e7a da informa\u00e7\u00e3o, pol\u00edtica de senhas e notifica\u00e7\u00e3o de incidentes de seguran\u00e7a.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Controle de Acesso Externo<\/b>\n<br \/>Libera\u00e7\u00e3o de acesso externo a servi\u00e7os de rede hospedados em servidores da UFSM-CS, equipamentos dos cursos de gradua\u00e7\u00e3o e laborat\u00f3rios de pesquisa.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Informa\u00e7\u00f5es e Apoio Sobre Seguran\u00e7a da Informa\u00e7\u00e3o<\/b>\n<br \/>Fornecimento de apoio t\u00e9cnico especializado e orienta\u00e7\u00f5es sobre antiv\u00edrus. Promo\u00e7\u00e3o de boas pr\u00e1ticas em seguran\u00e7a da informa\u00e7\u00e3o e privacidade.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Verifica\u00e7\u00e3o de E-mail Suspeito<\/b>\n<br \/>An\u00e1lise e orienta\u00e7\u00e3o sobre conte\u00fado de e-mails suspeitos ou possivelmente fraudulentos.<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1819\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1819\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">SISTEMAS INSTITUCIONAIS<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1819\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1819\"><div class=\"accordion-body\">\n<div><b>Acesso ao SIE via \u00c1rea de Trabalho Remota<\/b>\n<br \/>Orienta\u00e7\u00f5es e configura\u00e7\u00e3o para acesso externo ao Sistema de Informa\u00e7\u00f5es para o Ensino (SIE).<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Acesso ao SIAFI<\/b>\n<br \/>Orienta\u00e7\u00f5es e configura\u00e7\u00e3o para acesso ao SIAFI &#8211; Sistema Integrado de Administra\u00e7\u00e3o Financeira.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Cria\u00e7\u00e3o de Site Institucional<\/b>\n<br \/>Solicitar a cria\u00e7\u00e3o de site institucional destinado exclusivamente \u00e0 divulga\u00e7\u00e3o de conte\u00fado informacional acad\u00eamico, administrativo e eventos de interesse institucional da UFSM-CS.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Portal de Help Desk Cusco<\/b>\n<br \/>Manuten\u00e7\u00e3o e atualiza\u00e7\u00e3o do portal de chamados e gest\u00e3o de servi\u00e7os utilizado para gerenciar os fluxos de trabalho e informa\u00e7\u00f5es no campus da UFSM em Cachoeira do Sul.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Suporte Local ao Sistema de Ponto Eletr\u00f4nico<\/b>\n<br \/>Apoio ao CPD e servidores do campus quanto ao uso e manuten\u00e7\u00e3o do sistema de ponto eletr\u00f4nico da institui\u00e7\u00e3o, incluindo totens dispon\u00edveis.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Verifica\u00e7\u00e3o de erro, lentid\u00e3o ou indisponibilidade de sistemas<\/b>\n<br \/>Reportar erros de funcionamento, indisponibilidade ou lentid\u00e3o em portais e sistemas institucionais.<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-18110\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-18110\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">SUPORTE T\u00c9CNICO AO USU\u00c1RIO<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-18110\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-18110\"><div class=\"accordion-body\">\n<div><b>Manuten\u00e7\u00e3o Preventiva, Corretiva e Preditiva<\/b>\n<br \/>Monitoramento proativo dos sistemas e recursos de tecnologia da informa\u00e7\u00e3o e comunica\u00e7\u00e3o para a resolu\u00e7\u00e3o de incidentes e requisi\u00e7\u00f5es.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Registro de Problema<\/b>\n<br \/>Comunicar qualquer problema ou falha relacionada aos servi\u00e7os e sistemas de TI, assim como em equipamentos, recursos tecnol\u00f3gicos da unidade e acesso \u00e0 internet.<\/div>\n<div style=\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\"><b>Treinamento de Usu\u00e1rios<\/b>\n<br \/>Treinamentos e orienta\u00e7\u00f5es personalizadas para a utiliza\u00e7\u00e3o eficiente dos recursos computacionais e tecnologias da informa\u00e7\u00e3o.<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-18111\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-18111\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">TELEFONIA<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-18111\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-18111\"><div class=\"accordion-body\">\n<div><b>Gest\u00e3o de Ramal VoIP<\/b>\n<br \/>Requisi\u00e7\u00e3o para disponibiliza\u00e7\u00e3o de equipamento telef\u00f4nico com ramal interno, devolu\u00e7\u00e3o de equipamentos, configura\u00e7\u00e3o e manuten\u00e7\u00e3o de ramais VoIP.<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"\\u00cdNDICE\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul style=\\\"list-style-type: circle\\\"><li>Vers\\u00e3o 1.0 &#8211; Atualizado em 08\\\/01\\\/2024<\\\/li><li>10 Categorias &#8211; 38 Servi\\u00e7os<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"ASSESSORAMENTO EM TI\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"accordion-body\\\">\\n<div><b>Aquisi\\u00e7\\u00e3o de Equipamentos e Softwares de TI<\\\/b>\\n<br \\\/>Apoio na elabora\\u00e7\\u00e3o de especifica\\u00e7\\u00f5es t\\u00e9cnicas e solicita\\u00e7\\u00f5es de licita\\u00e7\\u00e3o para equipamentos de TIC, solu\\u00e7\\u00f5es de inform\\u00e1tica e softwares.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Consultoria T\\u00e9cnica<\\\/b>\\n<br \\\/>Orienta\\u00e7\\u00e3o sobre Registro de Pre\\u00e7os, aquisi\\u00e7\\u00f5es e normativos relacionados \\u00e0 TI.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>D\\u00favidas sobre Sistemas e Servi\\u00e7os<\\\/b>\\n<br \\\/>Fornecimento de informa\\u00e7\\u00f5es gerais sobre o funcionamento de sistemas e servi\\u00e7os de TI.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Material de Apoio<\\\/b>\\n<br \\\/>Desenvolvimento de tutoriais para auxiliar usu\\u00e1rios, incluindo TAES, docentes e alunos da institui\\u00e7\\u00e3o, no uso dos recursos computacionais dispon\\u00edveis.<\\\/div>\\n<\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"COMPUTADORES E SOFTWARES\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"accordion-body\\\">\\n<div><b>Devolu\\u00e7\\u00e3o de equipamento de TI<\\\/b>\\n<br \\\/>O servi\\u00e7o de devolu\\u00e7\\u00e3o de equipamento de TI \\u00e9 o processo de devolu\\u00e7\\u00e3o de um equipamento tecnol\\u00f3gico, como um computador, notebook, entre outros.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Instala\\u00e7\\u00e3o de Novo Computador Institucional e Monitor Adicional<\\\/b>\\n<br \\\/>Configura\\u00e7\\u00e3o e organiza\\u00e7\\u00e3o f\\u00edsica de computador e\\\/ou monitor adicional para servidor(a) ou bolsista, sujeitas \\u00e0 disponibilidade e defini\\u00e7\\u00f5es administrativas.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Instala\\u00e7\\u00e3o de Software &#8211; 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manuten\\u00e7\\u00f5es de software, hardware e revis\\u00f5es di\\u00e1rias.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Remanejamento de equipamento de TI<\\\/b>\\n<br \\\/>Suporte t\\u00e9cnico visando a mudan\\u00e7a de localiza\\u00e7\\u00e3o f\\u00edsica de equipamentos de inform\\u00e1tica.<\\\/div>\\n<\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"EVENTOS E AUDIOVISUAL\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"accordion-body\\\">\\n<div><b>Apoio T\\u00e9cnico e Prepara\\u00e7\\u00e3o de Ambiente para Eventos<\\\/b><br>Solicita\\u00e7\\u00e3o de apoio t\\u00e9cnico para prepara\\u00e7\\u00e3o e configura\\u00e7\\u00e3o da infraestrutura de TIC em eventos, concursos, a\\u00e7\\u00f5es tempor\\u00e1rias e outras atividades institucionais. Isso pode incluir equipamentos, perif\\u00e9ricos e demais solu\\u00e7\\u00f5es de inform\\u00e1tica.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Empr\\u00e9stimo de Equipamentos<\\\/b><br>Empr\\u00e9stimo de equipamentos de TI para eventos internos e externos realizados pela comunidade acad\\u00eamica.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Suporte aos Recursos Audiovisuais<\\\/b><br>Notifica\\u00e7\\u00e3o da necessidade de manuten\\u00e7\\u00e3o em cabos HDMI e projetores multim\\u00eddia instalados nos espa\\u00e7os da universidade. Um t\\u00e9cnico ser\\u00e1 designado para visitar o local e avaliar a necessidade de manuten\\u00e7\\u00e3o ou substitui\\u00e7\\u00e3o dos itens.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Transmiss\\u00f5es e Webconfer\\u00eancias<\\\/b><br>Apoio na utiliza\\u00e7\\u00e3o dos equipamentos de videoconfer\\u00eancia e na realiza\\u00e7\\u00e3o de transmiss\\u00f5es ao vivo durante eventos presenciais e \\u00e0 dist\\u00e2ncia.<\\\/div>\\n<\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"E-MAIL\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"accordion-body\\\">\\n<div><b>Gest\\u00e3o das Listas de E-mails do Campus<\\\/b>\\n<br \\\/>Cria\\u00e7\\u00e3o de listas de discuss\\u00e3o por e-mail, desativa\\u00e7\\u00e3o, atualiza\\u00e7\\u00e3o da rela\\u00e7\\u00e3o de usu\\u00e1rios e modera\\u00e7\\u00e3o das listas de servidores.<\\\/div>\\n<\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"IMPRESSORAS\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"accordion-body\\\">\\n<div><b>Apoio ao Usu\\u00e1rio<\\\/b>\\n<br \\\/>Suporte para instala\\u00e7\\u00e3o, configura\\u00e7\\u00e3o, reposi\\u00e7\\u00e3o de toner e resolu\\u00e7\\u00e3o de problemas de impressoras locais ou em rede, nos computadores institucionais.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Gest\\u00e3o e Fiscaliza\\u00e7\\u00e3o do Contrato de Loca\\u00e7\\u00e3o de Impressoras<\\\/b>\\n<br \\\/>Solicita\\u00e7\\u00e3o de suprimentos e elabora\\u00e7\\u00e3o de relat\\u00f3rios de consumo da unidade.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Impressora T\\u00e9rmica e Digitaliza\\u00e7\\u00f5es<\\\/b>\\n<br \\\/>Instala\\u00e7\\u00e3o e configura\\u00e7\\u00e3o de impressoras t\\u00e9rmicas e dispositivos de digitaliza\\u00e7\\u00e3o.<\\\/div>\\n<\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"REDES E CONECTIVIDADE\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"accordion-body\\\">\\n<div><b>Eduroam<\\\/b>\\n<br \\\/>Atualmente, fornece acesso \\u00e0 internet via rede sem fio para a Casa do Estudante da UFSM-CS e outras institui\\u00e7\\u00f5es participantes do Eduroam, utilizando a autentica\\u00e7\\u00e3o da institui\\u00e7\\u00e3o de origem.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Habilitar Ponto de Acesso \\u00e0 Rede<\\\/b>\\n<br \\\/>Requisitar a habilita\\u00e7\\u00e3o de um ponto de rede l\\u00f3gica, com ou sem fio, conforme a disponibilidade da infraestrutura predial.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Instala\\u00e7\\u00e3o e Configura\\u00e7\\u00e3o de Redes Com e Sem Fio (Wi-Fi)<\\\/b>\\n<br \\\/>Apoio para a implanta\\u00e7\\u00e3o de novas infraestruturas de redes, com ou sem fio.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Manuten\\u00e7\\u00e3o de Redes Com e Sem Fio (Wi-Fi)<\\\/b>\\n<br \\\/>Apoio para a manuten\\u00e7\\u00e3o da infraestrutura de redes existente, com ou sem fio. Solicitar este servi\\u00e7o quando necess\\u00e1rio, por exemplo, para reparar, realocar ou remover um ponto de rede.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Registro de Equipamentos na Rede da UFSM-CS<\\\/b>\\n<br \\\/>Atribui\\u00e7\\u00e3o de um endere\\u00e7o IP fixo para um dispositivo, podendo associar servi\\u00e7os a esse IP.<\\\/div>\\n<\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"SEGURAN\\u00c7A DA INFORMA\\u00c7\\u00c3O\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"accordion-body\\\">\\n<div><b>Apoio ao CPD em Rela\\u00e7\\u00e3o \\u00e0 Pol\\u00edtica de Seguran\\u00e7a da Informa\\u00e7\\u00e3o (PSI)<\\\/b>\\n<br \\\/>Presta\\u00e7\\u00e3o de orienta\\u00e7\\u00f5es sobre seguran\\u00e7a da informa\\u00e7\\u00e3o, pol\\u00edtica de senhas e notifica\\u00e7\\u00e3o de incidentes de seguran\\u00e7a.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Controle de Acesso Externo<\\\/b>\\n<br \\\/>Libera\\u00e7\\u00e3o de acesso externo a servi\\u00e7os de rede hospedados em servidores da UFSM-CS, equipamentos dos cursos de gradua\\u00e7\\u00e3o e laborat\\u00f3rios de pesquisa.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Informa\\u00e7\\u00f5es e Apoio Sobre Seguran\\u00e7a da Informa\\u00e7\\u00e3o<\\\/b>\\n<br \\\/>Fornecimento de apoio t\\u00e9cnico especializado e orienta\\u00e7\\u00f5es sobre antiv\\u00edrus. Promo\\u00e7\\u00e3o de boas pr\\u00e1ticas em seguran\\u00e7a da informa\\u00e7\\u00e3o e privacidade.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Verifica\\u00e7\\u00e3o de E-mail Suspeito<\\\/b>\\n<br \\\/>An\\u00e1lise e orienta\\u00e7\\u00e3o sobre conte\\u00fado de e-mails suspeitos ou possivelmente fraudulentos.<\\\/div>\\n<\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"SISTEMAS INSTITUCIONAIS\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"accordion-body\\\">\\n<div><b>Acesso ao SIE via \\u00c1rea de Trabalho Remota<\\\/b>\\n<br \\\/>Orienta\\u00e7\\u00f5es e configura\\u00e7\\u00e3o para acesso externo ao Sistema de Informa\\u00e7\\u00f5es para o Ensino (SIE).<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Acesso ao SIAFI<\\\/b>\\n<br \\\/>Orienta\\u00e7\\u00f5es e configura\\u00e7\\u00e3o para acesso ao SIAFI &#8211; Sistema Integrado de Administra\\u00e7\\u00e3o Financeira.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Cria\\u00e7\\u00e3o de Site Institucional<\\\/b>\\n<br \\\/>Solicitar a cria\\u00e7\\u00e3o de site institucional destinado exclusivamente \\u00e0 divulga\\u00e7\\u00e3o de conte\\u00fado informacional acad\\u00eamico, administrativo e eventos de interesse institucional da UFSM-CS.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Portal de Help Desk Cusco<\\\/b>\\n<br \\\/>Manuten\\u00e7\\u00e3o e atualiza\\u00e7\\u00e3o do portal de chamados e gest\\u00e3o de servi\\u00e7os utilizado para gerenciar os fluxos de trabalho e informa\\u00e7\\u00f5es no campus da UFSM em Cachoeira do Sul.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Suporte Local ao Sistema de Ponto Eletr\\u00f4nico<\\\/b>\\n<br \\\/>Apoio ao CPD e servidores do campus quanto ao uso e manuten\\u00e7\\u00e3o do sistema de ponto eletr\\u00f4nico da institui\\u00e7\\u00e3o, incluindo totens dispon\\u00edveis.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Verifica\\u00e7\\u00e3o de erro, lentid\\u00e3o ou indisponibilidade de sistemas<\\\/b>\\n<br \\\/>Reportar erros de funcionamento, indisponibilidade ou lentid\\u00e3o em portais e sistemas institucionais.<\\\/div>\\n<\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"SUPORTE T\\u00c9CNICO AO USU\\u00c1RIO\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"accordion-body\\\">\\n<div><b>Manuten\\u00e7\\u00e3o Preventiva, Corretiva e Preditiva<\\\/b>\\n<br \\\/>Monitoramento proativo dos sistemas e recursos de tecnologia da informa\\u00e7\\u00e3o e comunica\\u00e7\\u00e3o para a resolu\\u00e7\\u00e3o de incidentes e requisi\\u00e7\\u00f5es.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Registro de Problema<\\\/b>\\n<br \\\/>Comunicar qualquer problema ou falha relacionada aos servi\\u00e7os e sistemas de TI, assim como em equipamentos, recursos tecnol\\u00f3gicos da unidade e acesso \\u00e0 internet.<\\\/div>\\n<div style=\\\"margin-top: 10px;padding-top: 5px;border-top: 1px solid #dfdfdf\\\"><b>Treinamento de Usu\\u00e1rios<\\\/b>\\n<br \\\/>Treinamentos e orienta\\u00e7\\u00f5es personalizadas para a utiliza\\u00e7\\u00e3o eficiente dos recursos computacionais e tecnologias da informa\\u00e7\\u00e3o.<\\\/div>\\n<\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"TELEFONIA\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"accordion-body\\\">\\n<div><b>Gest\\u00e3o de Ramal VoIP<\\\/b>\\n<br \\\/>Requisi\\u00e7\\u00e3o para disponibiliza\\u00e7\\u00e3o de equipamento telef\\u00f4nico com ramal interno, devolu\\u00e7\\u00e3o de equipamentos, configura\\u00e7\\u00e3o e manuten\\u00e7\\u00e3o de ramais VoIP.<\\\/div>\\n<\\\/div>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c31a920 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c31a920\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b235506\" data-id=\"b235506\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38ccb05 elementor-widget elementor-widget-shortcode\" data-id=\"38ccb05\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"row mb-3\">\n<div class=\"col-12\">\n<h5 class=\"titulo-conteudos mb-3\"><span class=\"dashicons dashicons-admin-users\"><\/span><a name=\"descricao\">P\u00fablico Alvo<\/a><\/h5>\n<p style=\"padding-left: 10px\">Comunidade Acad\u00eamica<\/p>\n\n<h5 class=\"titulo-conteudos mb-3\"><span class=\"dashicons dashicons-analytics\"><\/span><a name=\"descricao\">Acordo M\u00ednimo de N\u00edvel de Servi\u00e7o<\/a><\/h5>\n<p style=\"padding-left: 10px\"><b>Tempo de resposta<\/b> (in\u00edcio do atendimento) em at\u00e9 2 dias \u00fateis.\n<br><b>Tempo de solu\u00e7\u00e3o<\/b> (t\u00e9rmino do atendimento) em at\u00e9 7 dias \u00fateis.<\/p>\n\n<h5 class=\"titulo-conteudos mb-3\"><span class=\"dashicons dashicons-list-view\"><\/span><a name=\"descricao\">Termos de atendimento<\/a><\/h5>\n<p style=\"padding-left: 10px\">O tratamento dos incidentes ser\u00e1 realizado priorizando o menor impacto nas atividades laborais e acad\u00eamicas, como segue:<\/p>\n<ul>\n \t<li>Conforme o Acordo M\u00ednimo de N\u00edvel de Servi\u00e7os, para demandas que dependam exclusivamente do NTI.<\/li>\n \t<li>Durante dias \u00fateis e em hor\u00e1rio de expediente, seguindo a fila de chamados; conforme recursos do campus e disponibilidade da equipe t\u00e9cnica.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n<div class=\"row informa\u00e7\u00f5es-gerais\">\n<div class=\"col-12\">\n<h5 class=\"titulo-conteudos\"><span class=\"dashicons dashicons-editor-table\"><\/span><a name=\"descricao\">Contato<\/a><\/h5>\n<div class=\"row w-100 content-informacoes-gerais\">\n<div class=\"col-lg-9\">\n<div class=\"servicos-list-info\">\n<p style=\"padding-left: 10px\"><span class=\"dashicons dashicons-networking\"><\/span><strong>Setor: <\/strong>N\u00facleo de Tecnologia da Informa\u00e7\u00e3o - NTI<\/p>\n<p style=\"padding-left: 10px\"><span class=\"dashicons dashicons-clock\"><\/span><strong>Expediente: <\/strong>Segunda a sexta-feira, das 8h \u00e0s 12h e das 13h \u00e0s 17h<\/p>\n<p style=\"padding-left: 10px\"><span class=\"dashicons dashicons-phone\"><\/span><strong>Contatos: <\/strong>(51) 3724-8431 \u2013 Ramal Interno: (33) 8431 e 8432 <span style=\"margin-top:2px;margin-right:5px\" class=\"dashicons dashicons-email\"><\/span>nti.cs@ufsm.br<\/p>\n<p style=\"padding-left: 10px\"><span class=\"dashicons dashicons-location\"><\/span><strong>Localiza\u00e7\u00e3o: <\/strong>Pr\u00e9dio C2, Sala 10, no Campus da UFSM-CS<\/p>\n<\/div>\n<\/div>\n<div class=\"col-lg-3\">\n<a class=\"btn btn-primary w-100\" href=\"https:\/\/cusco.ccsul.ufsm.br\/\"><span style=\"margin-top:1.5px;margin-right:5px\" class=\"dashicons dashicons-pets\"><\/span>Solicitar Servi\u00e7o<\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CAT\u00c1LOGO DE SERVI\u00c7OS NTI \u00cdNDICE Vers\u00e3o 1.0 &#8211; Atualizado em 08\/01\/2024 10 Categorias &#8211; 38 Servi\u00e7os ASSESSORAMENTO EM TI Aquisi\u00e7\u00e3o de Equipamentos e Softwares de TI Apoio na elabora\u00e7\u00e3o de especifica\u00e7\u00f5es t\u00e9cnicas e solicita\u00e7\u00f5es de licita\u00e7\u00e3o para equipamentos de TIC, solu\u00e7\u00f5es de inform\u00e1tica e softwares. Consultoria T\u00e9cnica Orienta\u00e7\u00e3o sobre Registro de Pre\u00e7os, aquisi\u00e7\u00f5es e normativos [&hellip;]<\/p>\n","protected":false},"author":292,"featured_media":0,"parent":88,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[541],"tags":[688,687,726],"class_list":["post-5080","page","type-page","status-publish","hentry","category-nti","tag-nti","tag-nti-cs","tag-servicosnti"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ufsm.br\/unidades-universitarias\/cachoeira-do-sul\/wp-json\/wp\/v2\/pages\/5080","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ufsm.br\/unidades-universitarias\/cachoeira-do-sul\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ufsm.br\/unidades-universitarias\/cachoeira-do-sul\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ufsm.br\/unidades-universitarias\/cachoeira-do-sul\/wp-json\/wp\/v2\/users\/292"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ufsm.br\/unidades-universitarias\/cachoeira-do-sul\/wp-json\/wp\/v2\/comments?post=5080"}],"version-history":[{"count":0,"href":"https:\/\/www.ufsm.br\/unidades-universitarias\/cachoeira-do-sul\/wp-json\/wp\/v2\/pages\/5080\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.ufsm.br\/unidades-universitarias\/cachoeira-do-sul\/wp-json\/wp\/v2\/pages\/88"}],"wp:attachment":[{"href":"https:\/\/www.ufsm.br\/unidades-universitarias\/cachoeira-do-sul\/wp-json\/wp\/v2\/media?parent=5080"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ufsm.br\/unidades-universitarias\/cachoeira-do-sul\/wp-json\/wp\/v2\/categories?post=5080"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ufsm.br\/unidades-universitarias\/cachoeira-do-sul\/wp-json\/wp\/v2\/tags?post=5080"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}